Patient Phone Services Representative

Brio Primary Care Call Center Representative Responsible for answering incoming calls for Brio Primary Care. Clearly communicating with and providing over-the-top customer service to all callers. Making sure our patients and callers feel connected and heard. Essential functions: Answering all incoming calls promptly, efficiently and with compassion. Inviting, connecting, and partnering with our patients to help provide extraordinary patient care. Responsibilities including but not limited to scheduling appointments, answering informational questions accurately, and connecting callers with other departments as necessary. Efficiently multi-tasking, especially in times of high volume. Attending team development meetings, trainings, and quarterly one-on-ones with supervising Coordinator throughout the year. Other duties as assigned. Requirements: Qualifications: Minimum education requirement: High School Diploma or GED. Customer service experience required. Experience in a healthcare setting preferred. Expert computer skills and able to type 50 wpm. Work environment and physical demands: Ability to sit at a computer terminal for long periods of time. Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position. Ability to travel up to 10% of the time. Ability to lift up to 20 lbs.

Created: 2026-03-04