Patient Account Assoc II Credit Balance

Job Opportunity At Peaks Regional Office Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. Essential functions include: Identifying appropriate payment details and saving back-up as appropriate. Researching, validating, and making adjustments to payment postings. Utilizing resources to find payment documentation- interpreting payer contracts to ensure all codes on patient's account match contracts. Initiating payer recoupments, payer refunds, and patient refunds where applicable. Navigating various payer claim portals and understanding payer functionality. Interacting with others by effectively communicating both orally and in writing. Operating computers and other office equipment, as well as various computer software's. Seeing and reading computer monitors and documents in English. Training new and existing associates. Skills include: Recognizing true overpayments from false credits. Advanced knowledge of revenue cycle and health insurance payers. Reading and understanding payer contracts. Advanced knowledge of coordination of benefits. Advanced knowledge of reading EOB. Accurately identifying trends not limited to payer behavior, system or workflow issues, and escalating in a timely manner. Advanced knowledge of medical terminology. Payment handling. Effective written and verbal communication. Assisting leadership with mentoring peers as well as new hires. Computer literacy. Time management. HIPAA regulations. Qualifications include: High school diploma or equivalent (GED) required. One (1) year of experience in hospital or physician back-end revenue cycle (payment posting, billing, follow-up) required. Knowledge of Medicaid and Medicare billing regulations required. Two (2) years of experience in hospital or physician insurance related activities (authorization, billing, follow-up, call-center, or collections) preferred. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Pennsylvania Rhode Island, Vermont, and Washington. Physical requirements include: Operating computers and other office equipment requiring the ability to move fingers and hands. Remaining sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May require lifting and transporting objects and office supplies, bending, kneeling, and reaching. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled weekly hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.93 - $27.45 We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Created: 2026-03-04