Patient Services Representative

Patient Services Representative For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch service. The Patient Services Representative position puts the patient first in every interaction. This role will process clinical paperwork from our sales team, review coverage requirements under private health insurance, CMS and research patient benefits to obtain product approvals in order to process the patient's orders. This role will interface with patients, sales, sales leadership, clinicians and our internal teams on a daily basis, and will include both incoming and outgoing calls, emails, CRM and Provider systems, fax, email and Vendor portals. Reps will handle all documentation requirements for patient charting, shipping and cost to make the patient experience as smooth as possible. This role, reporting to the team's Managers and Directors, will require an exceptional level of detail, customer service acumen and an emphasis on process execution and quality control. Patient Intake will be responsible for: Receiving and processing new patient referrals, gathering necessary demographic, medical, and insurance information. Verifying patient insurance coverage and benefits for BioTAB products, update cases accordingly for record keeping and internal Insurance Database. Coordinating with sales, patients and their caregivers / healthcare professionals to get the patient's products covered, shipped and in use, with quality and accuracy at the forefront of every case processed. Answering incoming calls to services lines and providing patient support, answering questions and documenting interactions and resolutions in CRM. Maintaining clear and effective communication with patients, families, and other healthcare team members. Ensuring accurate and timely documentation of all case activities and patient information in the required system. Ensuring compliance with relevant healthcare regulations, financial standards, and internal policies. Strong communication and interpersonal skills: To interact effectively with patients, families, and healthcare professionals. Excellent organizational and time management skills: To manage a high volume of tasks and ensure timely processing of information. Attention to detail: To ensure accuracy in patient records and insurance information. Knowledge of healthcare regulations and insurance processes: To navigate the complexities of DME care. Problem-solving skills: To address any issues or challenges that may arise during the work process. Required Skills & Abilities: High School or equivalent required, associates/bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Must be able to use SalesForce or Epic, fax, email, GSuite or Office, in/outbound calls with appropriate grammar, spelling and punctuation. Strong communication skills, both written and verbal. Comfortable handling sensitive and confidential Information (HIPAA). Job Requirements & Physical Demands: Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level. Must be able to kneel, stoop, climb stairs and reach with hands and arms. Reliable work transportation. Candidates must pass an extensive background check. Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions. This job description outlines essential duties but is not exhaustive. Employees may be assigned other tasks. All duties are subject to modification for disability accommodation. Successful performance requires specific skills and abilities. This document sets minimum requirements and does not imply an employment contract. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Created: 2026-03-04