Delivery Operations Coordinator

Delivery Operations Coordinator GO2 Delivery Location: Richmond, VA Schedule: Monday Friday (Flexibility required; may include early mornings, evenings, or midshifts) GO2 Delivery is growing! As a leading medical courier service specializing in time-sensitive pharmaceutical and medical specimen deliveries, we are expanding our field operations and seeking a Delivery Operations Coordinator to support daily execution, ensure service excellence, and provide hands-on operational support in the Richmond market. This role is more field-based than a traditional office position and will include actively assisting with deliveries, onboarding and coordinating Independent Contract Couriers, and resolving real-time operational challenges. The position reports to the Operations Manager and plays a key role in maintaining smooth, compliant, and reliable delivery operations. Why Join GO2 Delivery? Growth-Focused Role Join a rapidly expanding operation with room to grow. Hands-On & Impactful Be directly involved in critical healthcare deliveries. Team-Driven Culture Work closely with dispatch, drivers, and leadership to deliver results. What You'll Do: Support Daily Delivery Operations Assist with route execution, monitor delivery progress, and step in to complete deliveries as needed. Perform Deliveries Cover routes or urgent orders when operational needs require hands-on support. Field-Based Problem Solving Address delivery issues, delays, and urgent requests in real time to maintain service levels. Onboard Independent Contract Couriers Coordinate and conduct contractor onboarding, including orientation, client orientation, system access, compliance documentation, and performance expectations. Contractor Support & Readiness Ensure new contractors are familiar, equipped, and prepared to operate independently and in compliance with client standards and expectations. Coordinate with Dispatch & Drivers Serve as a key liaison between dispatch and Independent Contract Couriers. Prioritize Customer Service Act as an on site point of contact for client questions, service escalations, and on-site issue resolution. Optimize Routes & Scheduling Assist in efficient driver assignments and coverage planning. Reinforce Company Standards Lead by example in professionalism, safety, compliance, and service quality. What We're Looking For: Experience: 23+ years in logistics, dispatch, transportation, or field operations. Onboarding & Training Experience: Comfortable training contractors and ensuring readiness before independent route execution. Hands-On Mindset: Willingness to work in the field and complete deliveries when needed. Strong Communication Skills: Ability to clearly communicate expectations and provide feedback to contractors. Customer-Focused: Commitment to high service standards. Tech-Savvy: Experience using dispatch software, GPS tools, and mobile applications. Medical Courier Experience: A plus, but not required. Pay & Benefits: Salary: $50,000 $65,000 annually (based on experience) Benefits Package Includes: 401(k) matching Health, dental, and vision insurance Life and disability insurance Paid time off & holiday pay Join a Growing Team & Make an Impact If you enjoy being in the field, building strong contractor partnerships, and ensuring critical healthcare deliveries run smoothly, we'd love to hear from you. Apply today!

Created: 2026-03-04