Customer Service Associate

Customer Service Associate Corporate Office - San Antonio, TX 78219 Overview Position Type: Contractor Description Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You'll find our products everywhere from SF MOMA to the Nike Headquarters. We're in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world's leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging. We light the world's most beautiful spaces. Summary: Support the Customer Service team in their management of the Company's sales network, as well as manage administrative tasks to ensure customer deadlines are met. Key Responsibilities: Review and send order verifications and order updates to representatives. Assist reps with lead time inquiries, expedited order requests, tracking information, copies of invoices, and other requests. Assist with pricing requests, following high priority orders. Create tickets for returns and replacements orders. Obtain packing slip and freight quotes from shipping department. Help configure part numbers to support the Order Management Analysts. Assist reps with lead time inquiries, expedited order requests, tracking information, copies of invoices, and other requests. Qualifications Required education, experience & skills: Associate's degree Strong analytical skills Excellent digital literacy (Microsoft Word, Excel, etc.) Fast typer Ability to work with detail, proven math skills Legal authorization to work in the United States Working Environment: Smoke free workplace Lucifer Lighting Company is an equal opportunity employer.

Created: 2026-03-04