Customer Service Representative - Grass Valley, CA

Who we areMother Lode Veterinary Hospital is Hiring a Customer Service Representative!Position DetailsRole: Customer Service RepresentativeStatus: Full-timeSalary: $17 - $21 per hourSchedule: 4/10s Mon - FriMother Lode Veterinary Hospital is known for serving our clients and patients with compassion, empathy, and integrity. We are seeking a dedicated, enthusiastic, upbeat Full Time Veterinary Customer Service Representative/Receptionist to join our team. Why Join Mother Lode Veterinary Hospital?We're a talented, collaborative, and supportive team with a long history of delivering exceptional patient care and client service. Our hospital prides itself on compassionate, affordable care while practicing cutting edge medicine and surgery. If you're looking for a positive workplace where your contributions matter, this may be the perfect fit.Who We're Looking ForWe're looking for someone who:Has a positive, team oriented personalityCommunicates clearly and professionallyExcels in a fast paced environmentIs an expert multitasker and creative problem solverBrings strong customer service skills and a solid knowledge basePreferred experience:1+ year as a veterinary receptionist (preferred)1+ year in customer service (required)Administrative assistant experience is a plusThis role offers opportunities for growth for the right candidate.Key Responsibilities:As a CSR, you are:The first voice clients hear when they callThe communication bridge between clients, doctors, and staffThe final warm send off clients receive as they leaveYou help set the tone for the entire client experience.Financial BenefitsA flexible approach to compensation that will reflect your skillset and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth Insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)Sick Time / Paid Time OffFree/discounted lab work for all employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!Think you're the Customer Service Representative we're looking for? Apply today!Diversity, equity, and inclusion are core values at Mother Lode Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Created: 2026-03-04