Manager In-Patient and Emergency Services

In-Patient And Emergency Services Manager Townsen Memorial Hospital is looking for an In-Patient and Emergency Services Manager to join our team at our newest hospital, Townsen West (Houston 77072)! The Director of In-Patient and Emergency Services ensures high quality, patient-centered care through oversight of staffing, forecasting, planning, and budget monitoring. The Director fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives related to Respiratory Therapy, Laboratory Services, Emergency Room, and in-patient services. Position oversees these departments throughout Townsen Memorial Hospital (TMH) system. Essential Functions: Quality: Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Service: Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate patient experience and achieve optimal outcomes. Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. People: Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth: Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technological advances, and other opportunities to drive differentiation and increase volume. Finance: Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs as needed. Monitors department budget performance: identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patient care. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Knowledge, Skills, and Abilities: Communicates with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of TMH. Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement. Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and TMH. Achieves Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. Drives Execution and Financial Results: Ability to commit to the success and financial wellbeing of TMH by challenging others to excel and by holding themselves and others accountable for achieving results. Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients. Education and Experience: Bachelor's Degree Required. BLS, ACLS, and PALS or must be obtained within 90 days of employment. Registered Nurse in the State of Texas; License must remain active and unencumbered while employed. One (1) year experience in leadership role. Three (3) years of applicable experience. Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Created: 2026-03-04