Collections Specialist - Customer Account Manager

Job Title: Collections Specialist (Customer Account Manager) In OfficeCompany: Lou Bachrodt Auto Group (JD Byrider Franchise) Location: Rockford, IL 61108 (In-Office) Job Type: Full-time Pay: $50,000$60,000 per year (base + bonus, based on experience and performance) About the Role Lou Bachrodt Auto Group is hiring an in-office Collections Specialist to manage customer accounts, collect payments, and help customers stay on track. This role is for someone who can be firm, fair, and professional while delivering consistent follow-up and accurate documentation. If youve worked in collections, auto finance, rent-to-own, buy-here-pay-here, consumer lending, or high-volume account management, we want to talk to you. What Youll Do Manage a portfolio of customer accounts and follow up on payments Contact customers by phone, text, and email to secure payments and commitments Set and monitor payment arrangements within company guidelines Take payments, update accounts, and document activity accurately in the system Prioritize daily worklists by delinquency stage and urgency Use approved skip-tracing methods to reconnect with customers when needed Work with internal teams to resolve account issues and improve outcomes Follow all compliance and privacy requirements What Were Looking For 1+ year of collections experience (auto finance, rent-to-own, consumer finance, call center, etc.) Strong phone skills and confidence handling difficult conversations Organized, consistent follow-up, and strong attention to detail Integrity and a compliance-first mindset Comfortable using CRM/accounting software Bilingual (Spanish/English) is a plus What We Offer Supportive, on-the-job training Market-leading pay + bonus opportunity Paid training and growth paths Strong benefits package including: Health, Dental, Vision Life Insurance, Long-Term Disability Accident and Critical Illness coverage 401(k) with company match Company provided benefits: Lou Bachrodt Paycheck Safety Net (Short-Term Disability) Paid Paternity Leave Employee Assistance Program Paid time off: Vacation, Sick, Holidays, Bereavement Discounts: Vehicle Purchase, Parts & Service Community focused: Salvation Army, Boys & Girls Club, Hope for Haitians, St. Elizabeths Center, and more About Lou Bachrodt Auto Group Family-owned and operated since 1953, serving the Greater Rockford community. Our mission is Best-in-Class experiences for both customers and associates, and we celebrate the diversity within our company and community. How to Apply Apply at Questions? Email collections, accounts receivable, auto finance, BHPH, rent-to-own, credit and collections, customer account manager, payment specialist, delinquency, skip tracing, call center collections. PI25f142950649-26289-39851096

Created: 2026-03-04