Customer Success Manager

AI Growth Engineer Opportunity At Coframe At Coframe, we are building the world's first AI Growth Engineer. We envision a future where user interfaces aren't static code, but living organisms that adapt, evolve, and personalize themselves in real time. Why Coframe: OpenAI: We're the only marketing technology company officially partnered with OpenAI. Our engineers and researchers work directly with their team to co-train a model specifically for our use case, which is a differentiator, and a testament to the technical caliber of our team. Top VCs: We're backed by tier-1 investors including Khosla Ventures, Nat Friedman (former GitHub CEO), and Rich Miner (Android co-founder). Joining now means getting a seat on the rocket ship before our Series A: a once-in-a-lifetime opportunity to join in the early innings. Badass Team: Our founder is a serial entrepreneur who previously co-founded a unicorn with Tom Brady and guest lectures AI at Stanford. Our team includes researchers from top institutions who created some of the world's most popular open-source code generation projects. Already Crushing It: For our first product, we built proprietary generative AI technology that enables our AI Agents to autonomously design, code, debug, and deploy A/B tests and personalization campaigns. We effectively 10x testing velocity, replacing agencies, legacy tools, and the need to pull in-house designers and engineers for testing and personalization. In the last 6 months, we have already driven $112.4M in incremental revenue for our customers. What You'll Do: Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion. You're responsible for ensuring customers realize measurable ROI from Coframe. Drive Adoption & Value: Lead onboarding, conduct business reviews, and proactively identify opportunities to deepen product adoption and expand testing velocity across customer organizations. Be the Customer Champion: Serve as the voice of the customer internallypartnering with Product, Engineering, and Research to translate customer feedback into roadmap priorities. Expand Revenue: Identify and close upsell and cross-sell opportunities within your book of business. You'll own net revenue retention targets. Build the Playbook: Help define and iterate on CSM processes, success metrics, and scalable frameworks as we grow from early-stage to Series A and beyond. You May Be A Fit If: 3+ years of Customer Success or Account Management experience in B2B SaaS (AI, MarTech, or Growth tools a bonus) with a track record of strong retention and expansion. Metrics-Obsessed: You know how to quantify customer value, build ROI narratives, and use data to drive strategic conversations with stakeholders. Trusted Advisor: You build deep relationships with customers and are comfortable navigating conversations with VPs of Growth, CMOs, and CPOs. The "Builder" Mentality: You aren't looking for a role with rigid processes already in place. You're excited to create systems from scratch and define what great customer success looks like at Coframe. Technical Fluency: You can speak credibly about A/B testing, conversion optimization, and AI-driven experimentationor you're eager to get up to speed fast. Bonus Points: Deep Curiosity: You have a genuine passion for AI and are excited to help customers understand how autonomous agents will transform their growth strategies. High Agency: You're entrepreneurial, resourceful, and have built something yourselfwhether a side project, a startup, or a new function at a previous company. Compensation: $150,000 - $220,000 (OTE) Equity: Meaningful early-stage equity. OTE: Base + variable comp tied to retention and expansion targets. Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.

Created: 2026-03-04