Welcome Desk Professional

Job Title Schedule: Full Time. 11:00a - 8:00p M-F, and some weekend coverage Key Functions Greets and provides directions to patients, families and visitors. Monitors Front Lobby Greets and provides direction to patients, families and visitors Demonstrates a strong knowledge of Menninger services/programs Reports all safety concerns Coordinates with security to ensure all campus visitors are approved Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.) Perform outpatient scheduling tasks in Cerner Checks in all outpatients Ensures all outpatient paperwork is complete and uploaded prior to visit Accepts deliveries and notifies the appropriate parties Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system Enters calls into salesforce when indicated Maintains discretion and confidentiality Follows all emergency management protocols Greets and checks in admitting patients Follows admissions protocols for all programs Ensures that luggage remains at desk to guard against contraband Ensures valuables are secure Issues electronic devices and keeps records Issues ID badges Works closely with concierge to ensure a seamless admission Proficient In Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system High level customer service skills Education Required: High School Diploma or GED equivalent Experience Required: 1 to 3 years of administrative/receptionist experience, preferably healthcare experience or billing setting. Experience in scheduling, payment processing, and Cerner experience preferred.

Created: 2026-03-04