Customer Service Represenative

Customer Service Representative We're looking for a customer service representative with a passion for helping others. In this role, you'll be the friendly, knowledgeable voice that supports our customers, resolves their concerns, and ensures they receive the high-quality service they expect. You'll need to be calm under pressure, confident in troubleshooting common product issues, and committed to delivering a great customer experience every time. If you have an interest or working knowledge in outdoor power equipment and small engines, this may be just the place for you! Duties/Responsibilities: Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner. Provide expert guidance to customers on product issues, usage, or warranty questions. De-escalate and resolve concerns with empathy, patience, and professionalism. Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines. Accurately document customer interactions in our crm system to maintain thorough records. Partner with teammates and cross-functional departments to share insights and improve customer support processes. Required Skills/Abilities: Excellent communication skillsboth listening and speakingwith a natural ability to reassure and guide. Strong problem-solving abilities and attention to detail. Calm, solution-oriented approach to customer concerns and escalations. Proficiency with computer systems and software applications. A strong sense of accountability and teamwork. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent. Netsuite experience is a plus. Familiarity with crm tools and basic troubleshooting steps for mechanical or technical products. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. Compensation Package: Strong benefits Multiple medical plans including hsa availability with company contributions Company paid disability & life insurance coverage Generous 401k matching Competitive pay Casual atmosphere/dog-friendly environment

Created: 2026-03-04