Contact Center Support Specialist

ABB Robotics Technical Support Role At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of roboticsworking alongside world-class experts in a fast-moving, innovation-driven environment. This position reports to: Technical Support Manager Acts as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Provides excellent customer support by processing customer inquiries and resolving them on time and in an appropriate manner. Provides internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinates with relevant resources to have complete case ownership and to improve customer satisfaction. Improves customer experience and first contact to cash transition rate and creates more business opportunities for ABB. Key Responsibilities Assists the customers by monitoring the status of their requests, ensures that all inquiries received via multiple channels are resolved in a swift and competent manner, and provides necessary assistance during any escalation. Ensures the resolution of customer issues (e.g., product, technical, order, payment related, etc.) through immediate individual assistance or in coordination with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Recommends appropriate solutions for customer requests and coordinates with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. Provides regular updates and clarification to the customers and ensures a positive customer experience. Informs customers about issue status proactively and clarifies any doubts with them to improve service quality. Qualifications Bachelor's degree with 1+ years of experience is required. Worked in a technical support capacity. Experience working within robotics and industrial environment preferred. Experience mentoring a team is preferred. Salesforce experience highly preferred. We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward. What's in it for you We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. More About Us ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ABB Benefit Summary for eligible US employees Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D 100% employee paid up to maximums Short Term Disability up to 26 weeks Company paid Long Term Disability 60% of pay Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) Parental Leave up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

Created: 2026-03-04