Office Admin

Office Admin The Office Admin supports daily field operations by coordinating schedules, workflows, and communication between technicians, dispatch, sales, and customers. This role is critical to ensuring smooth execution and high customer satisfaction. Core values that we live every day not just words on a page: Maximize Value To our Customers, Enthusiastically Serve, Customer Care is at the Center of Everything we do, Support and Develop our Employees. Performance Pay directly tied to results Get what you deserve Benefits you will use Full medical, dental, and vision packages including fully employer paid options Secure your financial future 401(k) with company match Speed and scale Work with a company that operates at the speed of a start up with the investment backing of institutional investors We invest in your future leadership training that directly results into bigger career opportunities Learn on the job continuous education stipends available Office Admin Key Responsibilities: Serve as a key point of support to the General Manager, helping manage priorities, schedules, and follow-ups Track action items from leadership meetings and ensure timely execution Coordinate between operations, sales, dispatch, and admin teams to ensure alignment on priorities Support scheduling, capacity planning, and resource coordination as needed Assist with rollout of new processes, tools, or initiatives Support special projects led by the General Manager (process improvements, integrations, growth initiatives) Document standard operating procedures (SOPs) and workflows Identify and escalate operational issues quickly Assist with any ad-hoc projects as needed and assigned Serve as key liaison between McVay and centralized services from parent company Coordinate all employee onboarding activities, including the coordination of technology accounts, uniforms, communication of employee benefits, completion of new employee paperwork. This role requires exceptional adaptability, discretion, and the ability to seamlessly shift priorities in a fast-moving environment where needs evolve frequently. The scope of this role is intentionally broad and may change as the business grows. Office Admin Qualifications: 25 years in operations coordination, business operations, or administrative support Strong organizational and multitasking skills Experience supporting senior leadership (GM) High attention to detail with the ability to manage multiple priorities Home services or trades experience strongly preferred High level of integrity, confidentiality, and attention to detail. Office Admin Interpersonal Qualifications: Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships. Exceptional problem-solving and conflict resolution abilities to improve things both big and small. Highly organized, ability to act quickly while still having attention to detail. Hold yourself to a higher standard and exhibit a high level of integrity. Office Admin Preferred Qualifications: Familiarity with HVAC, plumbing, or electrical terminology and concepts is preferred. Bachelor's degree in business administration or a related field is preferred. At McVay Plumbing, Heating & Cooling we hire the best of the best! Each and every McVay team member is committed to providing our customers with the highest level of expert service in a friendly and professional manner. We are incredibly proud of our team members and want you to know that it is our goal to provide 5-star service to every customer, every day. McVay is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Created: 2026-03-04