IT Technician

IT Technician Essential duties and responsibilities, but are not limited to the following: Install, upgrade, support, and troubleshoot printers, computer hardware, Microsoft Windows and Office, as well as other authorized desktop applications and peripheral equipment. Perform general preventative maintenance tasks on computers, printers, and any other authorized peripheral equipment unless prohibited by existing warranties. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, scanners, etc.) to ensure optimal performance. Actively take ownership of problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone, or via remote access) in a timely fashion. Provide direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation. Develop and maintain a sound understanding of approved operating systems and application software as well as business-related processes and procedures and company guidelines. Responsible for monitoring, operating, managing, troubleshooting, and restoring service to computers (PCs) or laptops that have authorized access to the network. Expert technical knowledge of PCs and desktop hardware. Authoritative knowledge of current protocols, operating systems, and standards. Working knowledge of Microsoft Active Directory, Server management tools, and TCP/IP fundamentals Ability to operate tools, components, and peripheral accessories Customer service skills and effective time management, planning and organizing skills Function effectively in a team environment with both technical and non-technical team members Work effectively with minimal supervision and maintain a professional demeanor under stress. Other responsibilities may be assigned, as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: 2 year degree in Computer Science, Information Technology or relevant field minimum. Ability to communicate clearly and concisely, both orally and in writing, English and Spanish The IT Technician is responsible for monitoring, maintaining and upgrading the computer systems and networks. Their day to day responsibilities will include installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems. The IT Technician will oversee the smooth running of computer systems and programs whilst ensuring users get maximum benefits from them.

Created: 2026-03-04