Loss Prevention Safety Specialist

Loss Prevention Safety Specialist Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a good day in SoCal! Essential Duties & Responsibilities In a non-Security Officer role, provides alert, professional assistance to the Loss Prevention team in their role of protecting company facilities, company assets, Ambassadors and guest. Provides excellent and professional customer service to all employees and guests. Reacts effectively and professionally to needed and requested assistance. Uses effective and professional written communication skills to prepare incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports. Assists the Regional Loss Prevention Managers with special projects and assignments. Daily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focuses on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents. Promptly reports serious incidents such as medical emergencies, crimes of violence, disasters, fires, acts of vandalism, theft, illegal entry, burglaries, serious or unusual incidents or circumstances and any other such incidents to the appropriate parties. Effectively deals with difficult or aggressive individuals in a professional manner. Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors. Assist Regional Loss Prevention Managers with projects and administrative duties as required. Education & Experience 1 year or more of Loss Prevention and/or Security experience. High school diploma or general education degree (GED) required. Multi-tasking, able to communicate with Law Enforcement in a clear detailed manner. Ability to write reports, emails and camera log effectively. Must have basic knowledge of computer programs in a Windows environment, including Word, Excel, Teams and E-mail. Knowledge of Camera surveillance systems: Verkada, Transcendent, Blue Iris, any other similar systems Ability to deal quickly with problems in a professional and courteous manner. Possesses a valid driver's license and state-required auto insurance. This position may require some travel. Shift flexibility and overtime when needed. Ability to handle confidential information. Ability to work with minimal supervision. Strong interpersonal communication skills shown by understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others. Ability to relate well to people from diverse backgrounds and with disabilities. High standards of integrity, honesty and ethical conduct. High level of effort and commitment with a strong work ethic. Flexibility: ability to adapt quickly to changes. Comfortable in both directing others and taking orders. Punctual and dependable attendance. Background and drug screen required. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Created: 2026-03-04