Benefits Administrator

Benefits Operations Administrator TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. Here's the impact you'll make and what we'll accomplish together As a Benefits Operations Administrator, you'll support our team in managing daily administration processes, assist with implementation projects, and help ensure accurate data processing activities. This is an excellent opportunity to launch your career in benefits administration and healthcare operations while working with a supportive team that invests in your growth. What you'll do Service Delivery & Technical Support (50%) Monitor assigned tasks and projects under guidance to help meet Service Level Agreements (SLAs) Provide technical support to TELUS Health Outsourcing users, with mentorship from senior team members Manage administrative and case management activities with supervision, ensuring accuracy and adherence to time standards Process individual participant requests and assist with plan-level data processing activities Complete transactions and file postings for plan participants with peer review Communicate with clients regarding participant inquiries, escalating complex issues as needed Learn to use database tools to support client healthcare and group benefits database administration Technical Analysis & Problem Solving (30%) Apply analytical skills to identify and help solve operational problems with guidance Develop foundational knowledge in Health and Welfare Benefits rules and regulations Conduct data analysis and troubleshooting under supervision Assist in testing and validating system configurations during implementation Review plan documents to build comprehensive, plan-specific knowledge Contribute observations and findings to support business requirements development Quality Assurance & Project Management (20%) Participate in Quality Assurance processes for assigned projects and deliverables Support client-specific and enterprise-wide TELUS Health project initiatives Collaborate with team leaders and project managers on assigned tasks Assist in monitoring project progress and communicating status updates Ensure assigned work products meet quality standards and deadlines What you bring 1+ years in of customer service, benefits administration, or operations experience (or equivalent demonstrated capability) Proficiency in Excel (formulas, filtering, basic data organization) with eagerness to expand technical skills Strong attention to detail and accuracy in data handling Ability to manage multiple tasks with support and organizational tools Excellent communication and collaboration abilities in team-oriented environments Self-motivated, adaptable mindset with commitment to learning and continuous improvement Ability to follow processes and ask clarifying questions when needed Great-to-haves Customer service or administrative support experience Familiarity with benefits administration concepts Experience with database systems or data entry Bachelor's degree Project coordination or administrative support background Experience in a client-facing or consulting environment Basic SQL, MS Access, or VBA knowledge Professional certifications in HR or benefits (CEBS) Understanding of compliance basics in benefits administration A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Created: 2026-03-04