Customer Service Representative II

Job Title The Customer Service Representative II will provide technical and product knowledge to both internal and external customers. They will be responsible for creating take-offs and quotes using knowledge of our products, building materials and our systems. Key Roles Prepare detailed drawings/take-offs for residential and commercial customers Create materials lists for customer's quotes Answer technical questions about our products Proactive communication with external and internal customers to assist in solving issues Maintain knowledge of our products, services, and promotions to assist and educate customers in product selection and function Operate in a team environment supporting others. Deliver excellent customer service by building professional relationships and trust with partners/customers Create and follow up on orders, take offs and quotes Key Competencies Willingness to learn and follow directions Ability to collaborate and communicate effectively across departments Accuracy and attention to detail Organizational skills Flexibility Technical capacity

Created: 2026-03-04