IVR/PBX Developer

Job Description: Need 5+ years in the following: Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. Knowledge of PBX architecture, telecommunication network services, and contact center systems. Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems. Strong understanding of contact center operation, including key metrics and workforce management needs As well as experience with management and development of speech recognition systems and grammars Working Knowledge of Genesys Cloud is a plus. Required Skills : Must Haves: • Cloud-based Telephony experience - ideally Genesys Cloud, open to others • IVR experience • PBX, VoIP knowledge • Object oriented programming experience - Java, should know how to write and call APIs Day to Day: • Support road mapping for the cloud migration & the future of the solution - ideally looking for someone who has experience with multiple cloud-based systems and can provide guidance • Support the migration effort o Writing and consuming new APIs - Java based o Design and development of complex IVR systems Background Check :Yes Notes : Selling points for candidate : Project Verification Info :Client Letter: Will Provide" Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face to face interview required :No Candidate must be local :Yes Candidate must be authorized to work without sponsorship ::No Interview times set : :No Type of project :0011258 | Delta Dental of Michigan Master Job Title : Branch Code :

Created: 2026-03-04