Scheduler / Staffing Coordinator

Description: Scheduler JOB SUMMARY: The Scheduler is responsible to coordinate and maintain scheduling for FirstLight HomeCare clients and staff. QUALIFICATIONS: • H.S. Diploma or GED. • Prior home care scheduling experience preferred. • Spanish language skills a plus • Computer skills including but not limited to MS Office, MS Excel and scheduling program. • Basic medical terminology. • Interpersonal, organizational and communication skills. • Ability to carry out directions, read and write effectively. • Maturity and ability to deal effectively with the demands of the job. • Must possess and demonstrate excellent verbal and written communication skills and an ability to be successful in a very fast-paced environment. The required extensive client communications require exceptional phone presence and patience. RESPONSIBILITIES: • Understands and adheres to established FirstLight HomeCare policies and procedures. • Creates and maintains staff schedules. • Provides staffing for sick leave, vacation, long term leave. • Schedules client appointments/visits according to care plans and staff availability. • Enters scheduling data, creates schedules. • Contacts care providers and clients regarding day-to-day changes. • Discerns client services required as outlined in agreements, urgent requests and care plans. • Enters staff and client information into database. • Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge). • Maintains staff and client statistics, and reports. • Maintains call - in and retention report. • Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services. • Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes. • Responsible for employment decisions, including hiring and termination.

Created: 2026-03-04