Senior Systems Administration Lead

Position : Senior Systems Administration Lead Location: Hybrid 3 days onsite (Friday being an onsite day)? 300 Mass Ave, Boston, MA 1st floor, 02115 Duration: 3 months - This is a temporary 3-6 month coverage position. Long-term strategic planning, major system implementations, new campus onboarding initiatives, and formal performance reviews/hiring decisions will be deferred until the permanent Director returns from leave. Top 3 technical or soft skills you'd like to see that will lead you to request an interview? Project Management experience Strategic thinking mindset Lead to other resources Project go live for April, large scale Experience with Salesforce, Marketing Cloud, Commerce Cloud, Experience Cloud, Ascend (CRM) Advancement or fundraising experience a plus The Sr. Salesforce Administrator Lead reports to the Vice President of Advancement Resources and provides interim leadership and hands on participation as coverage for 3-6 months. This role oversees the Salesforce ecosystem (Ascend, Marketing Cloud, Commerce Cloud, Experience Cloud), coaches the systems administration team (Lauren, Peter, Sterling, Dan), conducts daily standups, monitors and assigns cases, and serves as liaison with ITS to bridge development work and Advancement needs. Key responsibilities include managing critical projects (Ascend stabilization, Kindsight engagement, Commerce Cloud troubleshooting, parent data loading), handling escalated issues, and maintaining day-to-day operations. 2. Minimum & Preferred Qualifications Preferred Qualifications • Bachelor's degree and 5-7 years Salesforce administration experience, preferably in higher education • Proven experience coaching or managing technical teams • Strong knowledge of Salesforce products: Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud • Experience with Salesforce configuration: Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dashboards and reports • Ability to serve as liaison between technical teams and business stakeholders • Strong business analysis skills to translate business needs into technical requirements • Excellent communication, problem-solving, and vendor management skills • Experience with sandbox and production environments • Ability to prioritize and make decisions independently in a temporary capacity Daily Operations & Team Coaching - Conduct daily standups (Allison & Lauren can assist) - Coach and guide team members: Lauren, Peter, Sterling, Dan - Monitor and assign cases by record type: licensing, other, tech changes, data uploads - Handle escalated technical issues - Oversee system administration and data quality checks - Provide updates to Vice President of Advancement Resources 30% ITS Liaison & Business Analysis - Bridge gap between ITS development and Advancement business needs - Translate business requirements into technical specifications - Coordinate project deliverables and timelines - Facilitate problem resolution between teams 30% Critical Projects - Ascend stabilization - Kindsight engagement - Commerce Cloud stabilization and troubleshooting - Experience Cloud Giving Day platform (contingency: rollback to GARVYTY if needed) - Parent data loads (starting 1/15/2026) - Giving societies in Ascend - Historical documents project - Miscellaneous: email address cleanup, constituent type work, audits 40%

Created: 2026-03-04