Technical Analyst

Objective: Maintaining and operations for the strategic Client systems that includes app priorities, bug fixes, operational tasks, direct support, capacity planning and data fixes Role Title: Technical Analyst Required Skills • Experience working in a help desk or ticketing IT system. • Strong experience working with Windows Server, preferably 2016 and 2019 OS. • Basic understanding of SQL and RDBMS concepts. • Ability to work effectively in a team atmosphere on individually assigned tasks. • Well-developed written and verbal communication skills. • Experience with the build and deployment process. • A general interest in IT with the motivation to learn and follow directions accurately and efficiently. • Must be able to work on a shift basis outside normal working hours and weekends. The typical shift is 12:30 PM - 9 PM for this position, with select opportunities to work the morning shift of 7 AM - 3:30 PM. • The candidate will join a project team dedicated to delivering client engagements from an off-site location, focused on common tools, technologies, and methodologies " Preferred Skills • Experience with programming/scripting languages, RDBMS (.Net, Oracle Database, SQL Database, PowerShell). • Preparedness to learn and work with minimal training tools. • Experience with Microsoft Release Management preferred. • Basic understanding of cloud technologies such as Azure. • Assisting cross-functional teams in creating/updating process documentation. Nice to Have: • TFS (Microsoft) Release Management: Experience with Visual Studio Team Services (VSTS) and Azure DevOps. • Experience with OpCon scheduler. Responsibilities • Problem-solving: Ability to identify issues and develop effective solutions. • Adaptability: Flexibility to adjust to changing priorities and environments. • Time Management: Efficiently manage tasks and meet deadlines. • Communication: Strong written and verbal communication skills to collaborate with team members and stakeholders. • Team Collaboration: Ability to work effectively in a team atmosphere while handling individually assigned tasks. • Cross-functional Teams: Collaboration with development, QA, and operations teams. • Process Documentation: Assist in creating and updating process documentation to ensure clarity and consistency. dditional Responsibilities: • ServiceNow Ticket Creation • Release Management tool Troubleshooting • Workflow Creation: Creating workflows for new releases • Workflow Modification • RM Troubleshooting • Server Troubleshooting: App pool, services • Maintenance Activities: Maintenance page up and down, IIS reset, service stop and start • Services Restart: In web/SVC/BizTalk servers • Disk Space Cleanup: Both manual cleanup and automated cleanup through batch • Database Activity: Data fix, package compilation, and Day0 • Server Management: APR, IIS reset web/SVC/BizTalk servers

Created: 2026-03-04