Patient Representative, Jerome Medical Center - Full ...

Patient Representative, Jerome Medical Center - Full Time (Includes Weekend Rotation) We are looking for a Patient Representative to join our collaborative team at Memorial Health! What you'll do: Greets patients and visitors upon entry to the facility, provides excellent patient experiences. Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone. Validates patient insurance coverage(s) via real-time eligibility and various tools. Requests payment for determined co-payments and prior balances, manages the cash drawer. Collects copies of patient photo id and insurance card(s) and scans to the EMR system. Explains patient forms and requests signatures. Encourages patient MyChart activation. Initiates interpreter services for patients with a preferred language other than English. Completes downtime procedures as outlined by departmental policy, assists with downtime recovery. Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process. Performs other duties as required or assigned. Requirements Completion of high school education or equivalent; proficient in Windows, Outlook, Word, and Excel; must possess excellent customer service skills and telecommunications experience; requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle; Associate degree or equivalent combination of education/experience and medical terminology is preferred. Attains American Heart Association's BLS certification within first thirty (30) days of employment, maintains continuous certification. Attends Behavioral Health De-escalation Training Class (within six months of hire) Shift: 1st shift (8:30a-5p Monday - Friday, 8:30a-6p Saturday - Sunday rotation) Hours: 80 per pay (Every two weeks) Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Flexible Spending Account Time Off Vacation Sick Leave 11 Paid Holidays Personal Day Retirement Ohio Public Employee Retirement System Deferred Compensation Other Tuition Reimbursement Kidzlink Daycare Center Employee Recognition Free Parking Wellness Center Competitive Salaries Community/Family Atmosphere We look forward to seeing your application!

Created: 2026-03-04