Director, Lab Services

Full time. 40 hrs/week. Monday - Friday, 0800 - 1600. Reports to the Executive Director of Laboratory Services. Responsible for organizing, planning, and directing the activities within the laboratory environment. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Plans, directs, supervises, and coordinates functions and activities in Laboratory departments for Beacon Health System by: Developing long and short term goals and objectives for these assigned areas of responsibility. Working with the Executive Director in developing, securing approval of, and administering a budget which provides the resources to achieve agreed upon goals and objectives. Developing and implementing internal departmental policies and procedures in order to meet agreed upon goals and objectives. Responsible for the development and execution of the laboratory structure and organization. Maintained continuous lab operations with integrity and validity for all laboratory activities. Oversee the personnel, service levels, budget, quality measures for the laboratory operation. Interviewing, hiring, training, scheduling, assigning work to, evaluating, counseling, and disciplining departmental personnel. Reviewing the recommendations of subordinate managers and supervisors regarding employee relation matters and providing guidance and counsel as necessary. Participate in succession planning as well as development and promotion plans. Focus on strengthening individuals and their capabilities to build a leadership pipeline. Maintain quality accuracy and ensure all quality monitors meet laboratory objectives. Ensure that prompt corrective action is taken for all lab audit findings or deficiencies noted. Serve as a laboratory departmental liaison during regulatory inspections and/or client audits. Consistent communication with Senior Leadership to ensure they are aware of relevant matters. Responsible for maintaining suitable staffing levels throughout the lab and satellite locations. Ensure that the laboratory passes all audits and maintains appropriate regulatory status. Enforce applicable policies and procedures throughout the entire laboratory operation. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Serving on inter-departmental committees, reviewing policies and procedures, and representing the Hospital to a variety of community and professional organizations. Completing other job related assignments and special projects as directed. Leadership Competencies Drives Results - Consistently achieving results, even under tough circumstances. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. ORGANIZATIONAL RESPONSIBILITIESAssociate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. Education and Experience Bachelor's degree in Biology, Chemistry, Medical Technology or a related life science. Master's Degree preferred. Minimum 6 years of clinical laboratory experience within a supervisory or management role. ASCP, AMT, or any other relevant laboratory certifications are a plus. Prior experience in a high volume, large hospital environment. Familiar with new laboratory instrumentation and equipment automation. Strong working knowledge of supply chain operations and expense control. Ability to communicate with a heavy customer focus when working with client leadership. Previous experience managing multiple locations is highly preferred. Knowledge & Skills Strong working knowledge of CLIA, CAP and relevant state regulations. Understanding of laboratory operations as well as policies and procedures. Proven success in training and developing both technical and non-technical employees. Ability to problem solve and provide solutions under minimal supervision. Proficient with Laboratory Information Systems and Microsoft Office. Strong communication skills; both written and verbal. High level of attention to detail with strong organizational skills. Working Conditions Works in an office environment. Physical Demands Requires the physical ability and stamina to perform the essential functions of the position.

Created: 2026-03-04