Customer Service Associates

Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.Location: PHX International Airport. Phoenix, AZ 85034 USSchedule: Weekend availability requiredPay: $16.00BenefitsMedical, Dental, and Vision InsuranceEmployer-Paid Life InsuranceDisability InsurancePaid Time OffPaid Parental Leave401(k) with company matchEmployee DiscountJob ResponsibilitiesGreets and assists customers throughout their shopping experienceMaximizes sales by suggesting products and up-selling when appropriateRemains knowledgeable of the store's merchandise and current promotionsAssists in the cleanliness and upkeep of the store; maintains store displays and merchandiseAssists with inventory and receiving of merchandiseReplenishes backstock to maintain appropriate levels of merchandise on the floorConducts markdowns of merchandise as instructedPerform opening/closing duties, including securing cash registers and store securityCommunicates customer complaints and inventory concerns to management in a timely mannerIf identified as a keyholder, additional responsibilities will be assignedOther duties as assignedJob RequirementsPrevious retail or customer service experience is a plus, but not requiredStrong written and verbal English communication skillsDemonstrated customer service experienceAbility to multitask and resolve minor customer service conflictsAlcohol Beverage Awareness Cared (TAM Card) may be requiredAdditional Security clearance may be requiredSatisfactory Criminal Background Check and Drug Testing May be requiredAdditional RequirementsLimited sittingFrequent standing, walking, climbing, crouching, bending, pushing, or pullingNormal or corrected vision and hearingCan distinguish varying or specific colors, patterns, or materials to assist customersFluency in English is required for training, customer interactions, and ensuring compliance with company policies and proceduresTypically, indoorsTypically, in a consistent temperatureUse of fine motor hand functionsLift 0-60 lbs with or without reasonable accommodationAbout UsWHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.EEO/ADA/DFWPWHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Created: 2026-03-04