Veterinary Receptionist

Veterinary Receptionist Flatt Veterinary Clinic is seeking a Full-Time Veterinary Receptionist / Customer Service Representative (CSR) to join our growing animal hospital team. We are a compassionate, client-focused veterinary practice dedicated to providing high-quality medical care and exceptional customer service to pets and their families. If you have experience in a veterinary clinic, animal hospital, medical office, or healthcare setting and thrive in a fast-paced, team-oriented environment, we would love to connect with you. The Veterinary Receptionist plays a critical role in maintaining smooth daily operations while delivering an outstanding client experience. Key Responsibilities Client Service & Front Desk Operations Greet clients and patients warmly and professionally Deliver exceptional customer service in a busy veterinary environment Answer multi-line phones and manage high call volumes Respond to client inquiries regarding services, procedures, and policies Provide clear communication between clients and veterinary staff Appointment Scheduling & Coordination Schedule, confirm, and manage appointments for exams, surgeries, and follow-ups Optimize appointment flow to support efficient clinic operations Minimize wait times while maintaining accuracy Check-In / Check-Out & Financial Transactions Oversee patient check-in and discharge processes Process payments, issue receipts, and manage invoices Maintain accurate financial documentation Medical Records & Administrative Support Accurately enter and update client and patient information in the electronic medical record (EMR) system Maintain organized, detailed, and compliant medical records Assist with administrative tasks including filing and data entry Prepare patient information for veterinarians and technicians Client Relations & Problem Resolution Handle client questions and concerns with empathy and professionalism Resolve issues efficiently and escalate when appropriate Support clients during routine visits and emotionally sensitive situations Team Collaboration Work closely with veterinarians, technicians, and support staff Support workflow and patient care coordination Contribute to a respectful, collaborative team culture Skills, Knowledge & Expertise to be Successful Preferred: 12+ years of experience as a Veterinary Receptionist, Veterinary CSR, or in a medical/healthcare customer service role Experience in a veterinary clinic or animal hospital strongly preferred Required Skills: Excellent communication and interpersonal skills Strong multitasking and organizational abilities High attention to detail and accuracy in recordkeeping Comfort with EMR software and scheduling systems Professional demeanor with compassion and emotional intelligence Ability to work in a fast-paced veterinary setting What We Offer At Flatt Veterinary Clinic, we believe our team is the foundation of exceptional veterinary care. As a full-time Veterinary Receptionist / Customer Service Representative, you'll receive a comprehensive benefits package and meaningful opportunities for professional growth. Competitive Compensation Hourly pay based on experience, skill level, and veterinary background Performance-based growth and advancement opportunities Comprehensive Benefits Package Medical, dental, and vision insurance 401(k) retirement plan with employer match Paid Time Off (PTO) and paid holidays Company-paid life and disability insurance Employee Assistance Program (EAP) Professional Development & Career Growth Continuing education support Access to training resources and skill development programs Opportunities to grow into senior CSR, lead receptionist, or hospital leadership roles Cross-training opportunities to expand your veterinary knowledge Employee Pet Benefits Generous employee discounts on veterinary services and products The opportunity to work in a modern, well-equipped animal hospital Supportive, Team-Driven Culture Collaborative work environment built on respect and communication Leadership that values feedback and employee engagement A practice that prioritizes both patient care and team well-being About Flatt Veterinary Clinic Flatt Veterinary Clinic, in Cookeville, TN, is home to a compassionate and dedicated team providing exceptional care for dogs, cats, and exotic companion animals. We proudly serve pets through every stage of life, from their first visits to their golden years. Our comprehensive services include wellness and preventive care, dental care, vaccinations, spay and neuter procedures, soft-tissue surgery, internal and integrative medicine, safe anesthesiology, pain management, behavior and nutritional counseling, cardiology, dermatology, emergency care, hospitalization, oncology, ophthalmology, reproduction, and end-of-life and hospice care. Our advanced diagnostic capabilities include an in-house laboratory and pharmacy, ultrasound, ECG, and tonometry. At Flatt Veterinary Clinic, we are passionate about making a meaningful difference in the lives of our patients and clients. We're committed to continuous learning and career development, ensuring our team has the skills and support needed to deliver the best possible care because great care begins with a great team. Flatt Veterinary Clinic is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams. Equal Opportunity Employer Policy Flatt Veterinary Clinic is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Created: 2026-03-04