Unified Communications Engineer

Unified Communications EngineerLocation: Springfield, VA, USJob ID: ATR 17723Job DescriptionJob Title: Unified Communications EngineerLocation: Springfield, VA (also St. Louis, MO)Eligibility: Candidates must possess an active TS/SCI and be willing toobtain a CI PolyJob Description:Responsibilities: Collaborate with customer management staff and management to coordinate and implement system level changes and activities,demonstrating the ability to make rational and objective judgmentsbased on facts, information, and company procedures. Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership ofsupport issues and work towards successful resolution withcustomers. Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voiceoperations and collaboration tools. Oversee the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliableperformance. Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including CiscoUnified Communications Manager, Cisco Unity Connection, Cisco AgentDesktop for Cisco Unified Contact Center, Cisco Meeting Server(CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment,and ongoing upgrades and improvements to existing systems.WHAT YOU'LL NEED TO SUCCEED:Qualifications: Expert-level understanding of Cisco Unified Communications design, architecture, requirements, and functions. Expert-level technical proficiency in Cisco Unified Communications system engineering and administration. Experience with various collaboration tools Microsoft Teams, Call Manager 14 or higher, with expert-level proficiency in utilizingBulk Administration Templates and Tools. Coordinate with source data custodians to understand the data required for specific requirements. Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data frommultiple non-standard sources. Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified CommunicationsEngineering. Conduct integration proof of concept testing as required. Provide weekly status reports to managers and stakeholders. Strong expertise in WAN network facilities and protocols. Demonstrated attention to detail and a logical approach to manipulating large data sets. Excellent interpersonal, oral, and written communication skills. Education/Equivalent: Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education,technical training, or work/military experience.Experience: 8+ years of related systems engineering experience in Unified Communications.Location: Customer SiteUS Citizenship RequiredFirst NameRequiredLast NameRequiredEmail AddressRequiredPhone NumberCountryNoneAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo-BrazzavilleCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDemocratic People's Republic of KoreaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of KoreaRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaState of PalestineSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabweState/ProvinceNoneCityZIP/Postal CodeResumeChoose File...Required, maximum file size is 512KB, allowed file types are doc, docx, pdf, odf, and txtMessageSuccess!Your application was successfully sent!

Created: 2026-03-04