Field Service Engineer

Job purpose Provide direct onsite and remote customer service to include installation, warranty, courtesy and/or paid service for Juki America customers. Duties and responsibilities • Work with the Regional Service Manager to provide an accurate paid service quotation upon request from customer. • Provide area warranty and courtesy visit service support to customers. • Install and service Juki America machines in local service area primarily, and outside area as assigned by Regional Service Manager. • Recondition and refurbish used machinery for resale. • Provide technical support for trade shows and equipment demonstrations as required. • Coordinate with Operations department to order parts required for service visits and for parts return and warranty issues via the RMA coordinator. • Work with Regional Service Manager to obtain information from agencies outside of Juki America to find solutions to service issues. • Provide installation training for customers. • Complete and file appropriate paperwork such as Field Service Reports, Post Installation Checklists, Return Material Claim Notices, Technical Assistance Claim Notices, etc. in accordance with company policies and practices. • Assist others in the development of technical documentation such as training material and service bulletins. • Work to ensure that customers are delighted with Juki America machines and services. • Attend machine training courses for new equipment as needed. Qualifications • 3 years previous technical training and experience with electro-mechanical equipment is required. • Formal schooling and certification from a technical college, military school or other accredited institution or engineering or technical subject matter is desirable. • Able to maintain, create and focus on documentation, detail, and records. • Proficiency with Microsoft Word and Excel. • Professional communication skills and data organization experience. Working Conditions Travel is required and is estimated at 65%. Position location varies.

Created: 2026-03-04