Customer Service Rep

Customer Service Rep Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by March 23, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Position is responsible for offering quality service to internal and external customers of the Bursar's Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar's Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed, cashiering; and doing Orientation presentations. Requires a bachelor's degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Experience assisting students, parents and university personnel with account information. Experience in a high volume call center customer service operations. Experience in higher education student services, experience with cash handling and financial services operations. Skilled in or Ability to learn: Ellucian Banner applications. Customer service in higher education institution working with students, parents, internal and external constituencies Analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships. Advise and discuss account details with walk-in and call-in customers to include, but not limited to; charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, etc. Assist customers with making payments, setting up payment plans, establishing authorized users, navigating Self Service Carolina and viewing account information; direct customers to the appropriate university office/department when other services are needed. Communicate with other university offices regarding charges, and other student account activity as appropriate. Post comments to customer accounts for all changes, actions, and notifications. Remove HOLDS as appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers as appropriate; research customer accounts regarding write-offs, collection activity, etc. Assist customers with the AS-199 process for re-registering into courses for which they were dropped, or for late-add registration. After properly researching account activity/comments, and adding appropriate fees, drop customers from courses when payments have not been made by the established deadline. Respond to the Bursar email account throughout the work day to assist customers with a variety of questions and requests. Forward emails to appropriate staff for assistance as needed. Assist with collections efforts by contacting customers regarding delinquent accounts, past due Payment Plan installments, and other debt activity. Cashiering and serve as backup for mail processing. Assist with Orientation and with training new employees; other duties as assigned.

Created: 2026-03-04