Senior Director, Product Management

Are you excited by large-scale platform modernization and the chance to make a real enterprise-wide impact? As a Senior Director, Product Management, Enterprise Shared Services, you'll lead foundational platforms that touch nearly every experience across the organization, with primary responsibility for modernizing BERT and overseeing Identity & Access Management. The Senior Director, Product Management, Enterprise Shared Services is accountable for the strategic direction, governance, and delivery of foundational enterprise platforms that underpin nearly every learner, member, candidate, and institutional experience. This role has primary oversight of the modernization and enhancement of the modernization of BERT capabilities to enable the organization's 2030 strategy, and Identity & Access Management (IAM), working in close partnership with Information Security. These platforms are mission-critical enablers of customer experience, trust, scalability, and data-driven personalization. The Senior Director ensures they are treated as durable, reusable products with clear roadmaps, strong governance, and measurable business value. The role partners daily with Technology and Engineering teams and works closely with Security, Data & Analytics, Digital Experience, Education, and Institutional/B2B teams to align priorities, roadmaps, and delivery. The position may be based in approved jurisdictions in the United States and is eligible for flexible work arrangements. What You'll Do Platform Strategy & Roadmaps Define and own the product vision, strategy, and multi-year roadmaps for IAM and BERT as foundational enterprise platforms Ensure platform strategies directly support the organization's 2030 strategy, customer experience goals, and scalability needs Identify and champion modernization opportunities that improve security, interoperability, performance, and user experience Identity & Access Management (IAM) Provide product leadership for enterprise IAM capabilities, including authentication, authorization, identity lifecycle management, and access governance Partner closely with the Information Security team to ensure IAM solutions meet security, risk, compliance, and privacy requirements while minimizing friction for users Balance customer experience, operational efficiency, and security controls across learner, member, candidate, and institutional journeys BERT Modernization Lead product oversight of BERT modernization, ensuring the platform enables advanced analytics, personalization, and data-driven decisioning Align BERT capabilities with Data & Analytics and Technology roadmaps to support enterprise reporting, insights, and AI-enabled use cases Ensure BERT is positioned as a scalable, reusable platform serving multiple lines of business Cross-Functional Partnership Partner daily with Technology and Engineering to translate product strategy into executable delivery plans Work closely with Security, Data & Analytics, Digital Experience, Education, and Institutional/B2B teams to align priorities, dependencies, and sequencing Serve as a senior liaison between business stakeholders and delivery teams to ensure outcomes meet strategic and operational needs Product Governance & Performance Establish clear product goals, success metrics, and KPIs for IAM and BERT platforms Define and enforce standards for platform quality, reliability, security, and reuse Monitor performance, adoption, and value realization; identify and drive continuous improvement opportunities Leadership & Team Development Lead and develop a team of platform product managers and supporting roles Coach and mentor associates; foster a strong product management discipline and growth mindset Build a culture of accountability, collaboration, and customer-centric decision making Financial & Operational Stewardship Demonstrate fiscal responsibility in managing budgets, vendor relationships, and resource plans Ensure efficient use of resources while delivering high-quality, timely outcomes What We're Looking For Bachelor's degree or equivalent combination of education and experience 8-10 years of experience in product management, platform product management, or enterprise technology domains Demonstrated experience leading large-scale, foundational platforms (e.g., IAM, data, analytics, or shared services) Strong preference for experience in technology-enabled or education-focused organizations Experience working in Agile and modern product delivery environments Proven ability to partner effectively with engineering, security, and business stakeholders at senior level Strong strategic thinking and roadmap development skills Excellent stakeholder management and influencing capabilities Deep understanding of balancing security, compliance, and customer experience Outstanding communication, problem-solving, and analytical skills High level of organizational agility and ability to manage complex, interdependent priorities At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: $140,700 - $250,000 per year. All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package. About CFA Institute CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees' well-being, offering industry-leading benefits like: Comprehensive health coverage for you and your family Generous leave and time off Competitive retirement plans Flexible work options Wellness, education, and support programs If you feel this opportunity could be the next step in your career, we encourage you to click "Apply" and complete our three-minute application. Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X. Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted. We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location. If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences. Our application is not compatible with Internet Explorer (IE). We recommend using Chrome.

Created: 2026-03-04