Loss Prevention Agent

Our values start with our people, join a team that values you Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: + Success. Our winning team pursues excellence while learning and evolving+ Career growth. We develop industry leading talent because Ross grows when our people grow+ Teamwork. We work together to solve the hard problems and find the right solution+ Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Loss Prevention Agent supports store safety and loss prevention programs by monitoring stores for theft and fraud and follows policies to deter or apprehend individuals after validating dishonest acts have occurred. The Agent works closely with LP Field Leaders, corporate investigators, and external partners to document findings, assist in investigations, and resolve incidents. The Agent ensures a safe shopping and working environment that delivers value to our customers and supports our company values of integrity, respect, accountability, learning, and humility. The base pay range for this role is $19.52 - $28.17. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. ESSENTIAL FUNCTIONS: u2022 Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior. u2022 Observe and engage individuals exhibiting dishonest actions to prevent potential loss. u2022 Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents. u2022 Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams. u2022 Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized. u2022 Assist with trespass enforcement for repeat offenders in compliance with company policy. u2022 Collaborate with internal teams on major theft incidents and contribute to follow-up investigations. u2022 Identify and report safety hazards and operational vulnerabilities to store management. u2022 Perform additional duties as assigned to support loss prevention objectives. COMPETENCIES: u2022 Manages Work Processes u2022 Collaborates u2022 Business Acumen u2022 Leading by Example u2022 Plans, Aligns & Prioritizes u2022 Communicates Effectively u2022 Ensures Accountability and Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: u2022 High School education or equivalent required, AA degree preferred. u2022 Minimum 1-2 years experience in loss prevention, retail, or security. u2022 Demonstrated ability to work effectively both independently and within a team in a fast-paced environment u2022 Ability to collaborate effectively with internal and external partners including law enforcement u2022 Strong written and oral communication skills u2022 Demonstrated ability to build and maintain working relationships with associates at all levels of the organization u2022 Excellent customer service skills u2022 Demonstrated ability to effectively problem solve with the proper sense of urgency u2022 Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required u2022 Ability to make quality judgment in little to no response time PHYSICAL REQUIREMENTS/ADA: Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Must be able to travel. Will require frequent driving. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.#LI-Hybrid SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Created: 2026-03-04