IT Generalist

At Pylon, We're Building The Future Of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We're backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List. We're hiring our first dedicated IT team member. You'll own the systems, tools, and infrastructure that keep our team productive and secure as we scale - building IT processes from the ground up while handling day-to-day operations. What You'll Do Device management: Procurement, configuration, deployment, and offboarding of company laptops; MDM administration Identity & access: Own onboarding/offboarding workflows, SSO administration, and onboard an IDP SaaS administration: Manage and troubleshoot business tools; handle vendor relationships, renewals, and billing issues Office infrastructure: WiFi, visitor check-in, A/V, security cameras IT support: First point of contact for employee IT issues; document processes and maintain asset inventory General operations: Support broader office and operational needs as they arisethis role will flex beyond pure IT as the company scales What We're Looking For 3+ years in IT operations or systems administration Experience with MDM platforms, identity providers, and SaaS administration Strong troubleshooting skills; comfortable with ambiguity Can work independently and build processes without established playbooks Clear communicator with non-technical teammates Nice To Have Compliance experience (SOC 2, HIPAA, or similar frameworks) Startup or high-growth company experience Why Join Us? First IT hire - shape how we operate as we scale High ownership with direct impact on every team Competitive compensation and benefits Our Perks Fully covered medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Parental leave 14 company holidays + unlimited PTO Annual offsite Lunch, dinner, and snacks at the office Fitness stipend More About Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani, Robert Eng, and Marty Kausas Team: Currently 75+ and growing!

Created: 2026-03-04