Business Operations Analyst I - Collections

Business Operations Analyst I - Collections Commerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. We are seeking a Business Operation Analyst I to work cross-functionally across multiple divisions within Commerce in support of our merchants during various stages of their life cycle with us. What You'll Do: Partner with cross-functional teams to ensure compliance with business standards and regulations throughout the quote-to-cash (QTC) process Provide exceptional service to customers, internal and external stakeholders through: Multi-channel support via email/web, live-chat, and telephone Proactively updating stakeholders on the status of their issues Effectively navigating challenging conversations with professionalism Perform tasks within the areas of contracting, provisioning / fulfillment, revenue recognition, billing, accounts receivable, and collections including but not limited to: Accurately configure accounts with purchased products and services Research and resolve account, invoice, payment, and renewal related activities Process cancellations, downgrades, upgrades, refunds, credits, etc. Generate contracts, ensuring adherence to both Legal and approved deal guidelines Manage enterprise and partner collections based on a collections strategy Devise mutually beneficial payment solutions with customers facing delinquency Partner with Sales and Customer Success in potential upsell/upgrade opportunities Collaborate cross-functionally on changes to processes and policies for enhanced efficiency, waste reduction, effectiveness, revenue generation, and scalable growth, including: Participate in the research, design, and analysis of processes and documentation Produce clear and concise reports and presentations Conduct training Meet metrics for response time, speed, quality, accuracy, and adherence Document case notes quickly and accurately Demonstrate awareness of our international presence to ensure compliance across all geographical locations Perform other assigned duties and responsibilities Who You Are: 3+ years professional experience, including 2+ years operations experience, preferably at a SaaS, eCommerce or other subscription-based company. Experience in Business Operations. A Bachelor's degree, or equivalent work experience. Familiarity with SaaS and Agile workflows and technologies. Familiarity with Salesforce, Zuora, Impartner, and/or Marketo. Familiarity with end-to-end process design, rollout, and project management. Preferred: Customer care experience and/or customer service mentality. Hybrid - 3 days per week in office. The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Created: 2026-03-04