Staff Assistant I - Cornerstone

ID#0979A - The Staff Assistant / Front Desk serves as the first point of contact for all arriving clients, staff, and vendors at the Jorge Vega Center for Hope. This role is crucial in ensuring a welcoming and organized environment at the Center. The Staff Assistant will answer the switchboard, greet guests and clients, and manage the intake area, including non-clinical crisis intervention and de-escalation of client situations as necessary. Additionally, the Staff Assistant will assist all JVCH direct service staff and Senior Management as well as perform other administrative duties as requested. POSITION RESPONSIBILITIES: Answer and screen incoming calls to JVCH and direct the calls appropriately, take messages as appropriate. Monitor intake area includes non-clinical crisis intervention/de-escalation of client situations as necessary. Greet all clients and visitors in a friendly and courteous manner; ensure that staff are notified promptly when clients arrive for appointments/walk-ins. Maintain Daily Staff Sign-In sheets and Client Meal List. Maintains master list of current JVCH staff work contact and extension list Oversees distribution of incoming and outgoing mail/packages; Maintain client mail distribution logs; distribute mail to appropriate staff/clients. Able to work effectively with a range of clients and staff from diverse ethnic and cultural backgrounds. Is respectful and sensitive to cultural and individual needs and customs as appropriate. Performs special projects/duties as assigned.

Created: 2026-03-04