Patient Service Representative

AAH Slinger - Front End Staff Part time position with 24 hours per week. Hours/days varying between 7:30 - 5:30 based on department needs - Mon, Tues, Thurs, Fri (Off Wed). Pay range is $19.80 - $29.70. Major responsibilities include greeting patients and visitors, responding to routine requests for information, answering telephone, screening calls, and taking messages. Also includes registering patients, obtaining demographic and insurance information, verifying insurance coverage, collecting co-pays, deductibles, and previous balances, posting payments, and updating demographic and insurance information. Scheduling patient appointments, coordinating cancellations, reschedules, and additions to schedules, providing accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Updating insurance, financial responsibility and other data when changes or additions occur, and communicating to patient as appropriate. Ensuring insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements. Identifying, reporting, and resolving problems regarding registration to appropriate individuals and departments. Monitoring patient flow to ensure they are cared for in the most efficient and courteous manner. Offering various assistance to patients to include arranging transportation needs, providing directions, locating wheelchair, etc. Performing visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation. Licensure, registration, and/or certification required: None Required. Education required: High School Graduate. Experience required: No experience required. Knowledge, skills & abilities required include excellent customer service skills, excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. Excellent organizational skills. Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy. Physical requirements and working conditions include exposure to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job. Our commitment to you includes a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so you can live fully at and away from work, including: Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on a teammate's job. Incentive pay for select positions. Opportunity for annual increases based on performance. Benefits and more: Paid Time Off programs. Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. Flexible Spending Accounts for eligible health care and dependent care expenses. Family benefits such as adoption assistance and paid parental leave. Defined contribution retirement plans with employer match and other financial wellness programs. Educational Assistance Program. About Advocate Health: Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Created: 2026-03-04