Senior Manager - Field Service Operations

Join GEA Group, a pioneering engineering solutions leader founded in Germany in 1881, serving essential industries like food and beverage, pharma, and dairy. With over 18,000 employees globally and a rich history in the U.S. since 1929, we offer a dynamic work environment that promotes career growth and innovation. Become part of a company where employees enjoy an average tenure of 5 to over 11 years, showcasing our commitment to a supportive culture and professional advancement. Why Work With Us? Comprehensive Benefits: Medical, dental, and vision coverage starts on your first day. Generous Time Off: 12 paid holidays, including a flexible floating holiday and 136 hours of PTO for relaxation or exploration. Retirement Planning: Enjoy a 7% 401(k) employer match to help grow your retirement savings. Continuous Learning: We offer tuition reimbursement to support your educational aspirations. Wellness Programs: Participate in our wellness incentive program that rewards healthy living. Support Resources: Access a confidential Employee Assistance Program for personal and professional guidance. Financial Flexibility: Flexible Health Savings and Spending Accounts are available to help manage expenses. We are seeking a Senior Manager of Field Service to lead our operations. Key Responsibilities: Oversee sales budget and gross margin goals. Manage and coordinate field service technicians and support personnel effectively. Evaluate field service reports for accuracy and identify sales opportunities. Engage in customer visits to strengthen relationships and promote GEA services. Contribute to annual budget preparations and capital appropriations for the service department. Report on equipment performance trends and warranty situation solutions to management. Review time sheets, service tickets, and expense reports before submission. Manage service work schedules. Support budgeting and staffing recommendations to enhance service delivery. Assist in compressor research and development initiatives. Provide solutions to customer system problems via direct communication. Meet and strive to exceed key performance indicators. Ensure adherence to corporate guidelines and strategic initiatives. Prepare repair estimates for compressor rebuilds. Interface with vendors and customers to address complex situations. Manage service orders and agreements from initiation to completion. Train, coach, and motivate staff for optimal performance. Identify improvement areas and implement corrective actions for business growth. Assist in the management of delinquent accounts. Review inspection and modification reports for compliance. Manage and execute all Chem-Skid start-ups both domestically and internationally. Draft service bulletins to address known service issues and manage departmental policies. Collaborate with the warranty department to minimize costs. Perform additional responsibilities as assigned. Your Qualifications: Bachelor's degree in engineering or a related technical field. A minimum of 3 years in industrial refrigeration. At least 3 years of sales and business development experience. 5+ years of leadership experience. Experience in remote field service management is a plus. Outstanding verbal and written communication abilities. Strong interpersonal and customer service skills. Excellent organizational skills with attention to detail. Proven success in time management and meeting deadlines. Robust analytical and problem-solving capabilities. Supervisory and leadership proficiencies. Ability to prioritize duties and delegate as required. Comfort in fast-paced and occasionally stressful environments. Proficient in Microsoft Office Suite or similar software. The base pay range for this position is expected to be between $100,000.00 - $125,000.00 annually. Offers will be based on various factors including skills, experience, location, and qualifications. Additional rewards such as discretionary bonuses and equity awards may apply. Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship. GEA is an equal opportunity employer and considers applicants without discrimination. All qualified individuals will receive consideration for employment regardless of various factors including age, sex, race, color, and other protected characteristics. #Engineeringforthebetter Ready to take the next step? Click apply to start your journey with us!

Created: 2026-03-04