Training Support Specialist

Training Support Specialist EPS is looking for a Training Support Specialist to join our Training department. This person is responsible for delivering platform instruction and assisting with content curation. Your Responsibilities: Work with Corporate Operations Manager, Instructional Designer and department managers to develop, implement and deliver training programs for varying levels of technicians. Utilize manufacturer sites and bring in manufacturer representatives and vendors when applicable. Provide new technician training as indicated in the Onboarding curriculum. Mentor new technicians during their first 30 days. Provide instruction and assessment. Complete weekly performance surveys and forward to the department manager/supervisor. Provide structured Enhancement training in the areas of fire, intrusion, access control, and video for all technicians as needed. Track progress of Technicians and assure company testing policy is followed. Document progress in Learning Management Software. Assist Instructional Designer in developing and maintaining education support materials for Operations. This involves continual development and use of Share Point and Convergence. Work with office support staff management teams and Sales to provide basic device training for those employees. Assist in testing/evaluation of new products prior to company use. Required Qualifications: High School Diploma Degree or certificate related to Learning and Development 2+ years' experience in the installation and/or service of fire, intrusion, access control, and video systems Ability to pass background check and drug screen Ability to work in Grand Rapids, Michigan, without relocation assistance Current and continuing right to work in the United States without sponsorship Preferred Qualifications: Excellent communication skills (written and verbal) Experience speaking/presenting in front of groups 12+ Demonstrated ability in lesson and curriculum planning Experience as a facilitator in a corporate training program Strong understanding of authoring material used for training Experience with Microsoft 365 suite of products Our Benefits: Full benefits package (Healthcare, dental, vision, Life, and LTD insurance) Competitive starting pay with annual merit raises 401(k) with company contributions Education reimbursement Paid time off & company holidays At EPS Security, we're invested in our employees' growth. Our paid, in-house and on-the-job training provides opportunities for continued career advancement. Our technicians are always developing their skills, completing high-level industry certifications, such as FAST and NICET, and undergoing alarm education in our very own EPS Training Center. As you advance, we consider your professional goals, and prioritize the promotion of internal candidates when possible. Apply today and take the first step towards your new career! EPS Security is Michigan's largest, family-owned security provider. For more than 65 years, we've secured homes and businesses all across the Great Lakes state! What began as a local security company quickly developed into a state-wide operation. Now, we occupy offices in five Michigan cities, employ more than 200 Michiganders, and secure 30,000+ satisfied customers. At EPS Security, our employees are the backbone of our safety operations. That's why we are always searching for new talent to add to our teams! A note to veterans: Nearly 25% of all EPS employees are Veterans of the armed forces. We're proud to employ veterans and encourage your application! EPS Security is an Equal Employment Opportunity (EEO) employer. If you require ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-459-0281.

Created: 2026-03-04