Customer Care Specialist

Fields BMW of Winter Park Job Opportunity Fields BMW of Winter Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. This full time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled. Responsibilities Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms Performance Metrics: Call quality, appointment accuracy, and customer satisfaction scores Inbound Calls Schedule service appointments Assist with alternate transportation needs Answer basic service and pricing questions Provide parts and labor pricing information Coordinate recall appointments Direct customers to the correct department Outbound Calls Perform friendly "missed appointment" service follow-up calls Schedule recalls and tele-service Contact customers regarding special parts orders Qualifications Excellent communication and active listening skills A genuine passion for helping customers Comfort with computers and the ability to learn new systems quickly A positive attitude and a team-first mindset What We Offer Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off. Additionally Supportive team environment that encourages growth and celebrates success Opportunities for advancement within the Fields Auto Group A culture built on respect, fairness, and open communication The excitement of working with luxury automotive brands in a company that truly values people Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.

Created: 2026-03-04