Onboarding Specialist

Onboarding Specialist OpenTech is a highly regarded niche technology company that provides innovative solutions and exceptional service to self-storage property owners and customers. We have the high energy and customer focus of a pioneering startup, backed by years of experience and led by a top management team. We are passionate about partnering with our customers to create opportunities for success, and committed to continuously improving ourselves, our processes, and our solutions. The Customer Onboarding Specialist plays a critical role in ensuring customers are successfully connected to and trained on OpenTech products, including kiosks, call center solutions, gate access, and IoE offerings. This role combines technical expertise with customer engagement to deliver a smooth and effective onboarding experience. As a Technical Onboarding and Setup Specialist, this position is responsible for configuring and validating technical solutions, guiding customers through onboarding and training, and ensuring each implementation meets OpenTech quality standards. Customer Onboarding is a key driver of customer satisfaction, retention, and long-term success at OpenTech. Responsibilities include: Leading customers through the technical onboarding and setup process from start to finish Working with customers to understand technical requirements and configuration needs Configuring, customizing, and validating OpenTech products based on customer requirements Performing testing and quality assurance to ensure systems are accurate and functioning as intended Troubleshooting and resolving technical issues in collaboration with cross-functional teams Developing deep expertise across OpenTech products and services Creating and maintaining clear technical documentation and user guides Delivering customer training sessions and workshops to support adoption and self-service Providing ongoing technical guidance and support during the onboarding phase Managing customer expectations and maintaining strong customer relationships Addressing customer questions and issues in a timely and professional manner Partnering with Customer Success teams to gather feedback and identify improvement opportunities Identifying and advocating for product, process, and service enhancements based on customer interactions Qualifications include: Strong technical aptitude with the ability to understand and configure software and integrated systems Excellent written and verbal communication skills Highly detail-oriented with the ability to manage multiple onboarding projects simultaneously Self-motivated with a problem-solving mindset Comfortable working independently while collaborating effectively with a team Professional and customer-focused approach Proven experience in technical onboarding, technical support, or a related role Solid understanding of software configuration and system integrations Experience creating technical documentation and training materials Familiarity with Microsoft products, Windows 10 and 11 preferred Comfortable working with multiple systems and tools Equivalent combinations of education, experience, and training will be considered Location Requirement: This position is based onsite in Phoenix and is not eligible for remote work.

Created: 2026-03-04