Custom Air Specialist

JOB SUMMARY: Responsible for managing customized air travel arrangements for cruise guests. Act as primary resource with internal departments, airlines, and travel partners to deliver accurate, timely, and cost-effective air solutions that enhance the guest experience. DUTIES & RESPONSIBILITIES: Answer incoming calls, assist Guests and Travel Partners to Secure air using airline block space or free sell, while adhering to cost guidelines. Process airline schedule changes, bookings, and ticketing. Process custom air requests, nonstandard itineraries, and post-ticketing support while ensuring compliance with company policies and airline regulations. Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations, and ticketing. Provide support and coordination for air reservations to internal departments and customers. Process quality control checks prior to sailing to ensure flights are booked according to sailing requirements. Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc. Assist with air deviation requests including requests for specific airlines, flights, and dates. Perform other job-related functions as assigned. QUALIFICATIONSDEGREE TYPE: High School Diploma FIELD(S) OF STUDY: Associate degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience preferred. EXPERIENCE: 1 year experience with a cruise line/tour operation and/or airline reservations experience. Familiar with airline policy, procedures, and contract pricing preferred. COMPETENCIES/SKILLS: Excellent customer services/relation skills. Proficient in the English language. Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments. Exceptional organizational skills to maintain records of customer files. Must be able to work under pressure. Superior interpersonal skills to work effectively with others. Must be PC literate with working knowledge of Microsoft Office suite. Proficient in Amadeus program with two years' experience preferred for team members working with the NCL brand. Proficient in Sabre program with two years' experience preferred for team members working with the OCI/RSSC brands. Flexibility regarding peak-time work requirements. EQUAL EMPLOYMENT OPPORTUNITY: Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law

Created: 2026-03-04