Small Animal Surgery Patient Care Coordinator

Supervisor-Vet Patient Srvcs The Lois Bates Acheson Veterinary Teaching Hospital in the Carlson College of Veterinary Medicine is seeking a Small Animal Surgery Patient Care Coordinator. This is a full-time (1.00 FTE), 12-month, professional faculty position. The Carlson College of Veterinary Medicine provides veterinary professional and graduate programs leading to the DVM and MS degrees, and operates the Veterinary Teaching Hospital and Veterinary Diagnostic Laboratory. The College budget (from all sources) approximates $31 million annually, which supports educational programs, veterinary medical and diagnostic public services, and research programs with broad impacts related to animal and human health. The College employs approximately 270 faculty and staff, plus student employees. The Veterinary Teaching Hospital provides primary and referral health care for animals in Oregon and the region, participates in the education of veterinary students through clinical training, develops novel diagnostic and therapeutic techniques for veterinary care, and provides consultation service to practitioners and clients. The Small Animal Patient Services Coordinator (PSC) is responsible for service coordination, supervision of patient care staff (including certified veterinary technicians, veterinary assistants, and student workers), and oversight of patient care within the Small Animal Soft Tissue Surgery and Orthopedic Surgery departments. Reporting to the Small Animal Patient Care Manager, this position works collaboratively with other Small Animal Patient Services Coordinators to coordinate the daily receiving of patients for emergencies as well as scheduled consultations and procedures. The role is primarily floor-based, providing hands-on patient care for the Small Animal Surgery service while simultaneously supervising staff and ensuring smooth coordination of care throughout the hospital. The incumbent is expected to attend and lead daily huddles, develop and manage staff schedules, and provide training to ensure all departmental activities are appropriately staffed and executed according to hospital standards. Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: medical, dental, vision and basic life. OSU pays 95% of premiums for you and your eligible dependents. Free confidential mental health and emotional support services, and counseling resources. Retirement savings paid by the university. A generous paid leave package, including holidays, vacation and sick leave. Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. Robust work life programs including dual career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life. Key Responsibilities: Coordinates client/patient in-hospital and out-patient admissions and discharges with Hospital reception; collaborates with Hospital reception, diagnostic imaging, anesthesia, internal and specialty medicine, and any responsible service in areas of appointment scheduling. Obtains client/patient histories, assigns students to cases, ensures proper case management, financial accounting, and record-keeping; creates client estimates; educates client in patient postoperative care; assists in phone call-backs to obtain progress reports, answer client questions, schedule rechecks, communicate with referring veterinarians, outside pharmacies, etc.; and counsels clients in pet losses. Responsible for following clinician-directed medical orders, ie: performing treatments and diagnostics, administering medications and nutrition, and monitoring patient status, including sedation. Initiates and/or assists with implementation of emergency procedures during critical periods to sustain life of animal. Under direction of clinician, monitors animal recovery and provides nursing care to critical care patients. Coordinates pre-surgery set-up of operating rooms according to surgical schedule and sets up instruments and equipment for surgeries. Prepares patients for surgery (clipping, rough and sterile scrubbing, positioning, etc.). Assists during surgery by providing the appropriate instruments and equipment required for a specific surgical procedure; provides technical support to veterinarians during medical and surgical diagnostic procedures (e.g., bandaging, intravenous catheterization, scrubbing in as needed); assists with tabling and restraining animals, providing nursing to critical-care patients and monitoring response to medications. Coordinates cleaning of surgery suites post-op and proper storage of equipment. Cleans, assesses workability, performs minor maintenance, and identifies needed repairs of surgical equipment, (e.g. endoscope, arthroscopy equipment, cryosurgical unit, nitrogen and electric drills, electrocautery and suction equipment) and/or rooms, ensures surgical supply room is well equipped with surgical packs, drapes, instruments, gowns, gloves, suture materials, and pharmaceutical supplies and maintains adequate level of supplies for surgery. Works closely with Central Sterile & Pharmacy to ensure appropriate supply and preparation of surgical equipment, instruments, and pharmaceutical supplies. Maintains service-specific supplies and equipment. Assists in other areas of the hospital as needed. Ensures that all patients in the Small Animal Soft Tissue and Orthopedic services receive high quality care by managing, recruiting, hiring and evaluating all direct reports (CVTs, Vet Assistants and Student Workers). Encourages professional development for staff by identifying and implementing training opportunities within the unit. Develops schedules for staff and student workers to meet business needs, authorizes vacation schedules and employee leave requests, and authorizes overtime. Coordinates with Patient Care Manager and other PSCs to ensure appropriate hospital-wide coverage and cross training for staff. Assesses performance through completion of written evaluations; disciplines, or effectively recommend discipline, up to and including dismissal. Ensures compliance with university policy, state and federal regulations including maintaining and updating records and systems for safety and quality standards, protocols and best practices. Assists the Small Animal Surgery Faculty and collaborates with the VTH management team in overseeing the operations of the Veterinary Teaching Hospital as needed. Works collaboratively with the Director of Operations on any procurement activities or equipment repairs within the surgery service. What You Will Need: Current certification as a Veterinary Technician and ability to obtain and maintain Oregon Certification within six months of hire date. 3 years experience in small animal surgery as a CVT. Effective written/verbal communication skills with the ability to build trusting relationships within a team with individuals from a variety of backgrounds. Demonstrated ability to effectively instruct others in veterinary techniques. Ability to work independently and practice good judgement to ensure high quality care. Ability to work effectively as a member of a team and be an active participant in problem-solving and team advancement. What We Would Like You to Have: VTS in Surgery Two (2) years of experience in a supervisory role EzyVet/Vet Radar experience Working Conditions / Work Schedule: This position is located in an extremely busy Veterinary Teaching Hospital. Individual has possible exposure to noxious odors, infectious diseases, chemicals, gas anesthetics, radiation, loud noises, wet and slippery floors, and machinery. This position has access to controlled substances. This position may be required to list and/or carry up to 50 pounds and may be required to push, and/or pull objects weighing up to 200 pounds. Working with and around small and large animals has certain inherent risks; animal handling and restraint can lead to injury. To minimize risk to employee, Oregon State University offers a rabies vaccination at the employe's expense (acceptance/declination at the discretion of the appointee) The work schedule will be normally 8am to 5pm, though the work schedule may shift as needed to provide technician coverage on weekends, evenings, and holidays; overtime may be required. This position is considered essential and may be required to work during inclement weather. Pay Method: Hourly Pay Period: 1st through the last day of the month Pay Date: Last working day of the month Recommended Full-Time Salary Range: $38.00- $46.00 Link to Position Description: Posting Detail Information: Posting Number: P09680UF Number of Vacancies: 1 Anticipated Appointment Begin Date: 03/01/2026 Anticipated Appointment End Date: Not specified Posting Date: 01/16/2026 Full Consideration Date: 01/30/2026 Closing Date: 02/27/2026 Indicate how you intend to recruit for this search: Competitive / External - open to ALL qualified applicants Special Instructions to Applicants

Created: 2026-03-04