Medical Records Clerk

Medical Records Clerk Work Where You Matter! At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient's quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter. Position Overview The Medical Records Clerk is responsible for compiling, processing, and maintaining patient health information in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the practice in a timely manner Essential Functions and Skills Responsibilities Convert paper records by scanning and uploading into EMR. Completes release of information requests including accessing patient's electronic records, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release and confidentiality. Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Performs reviews of required paperwork checklists and communicates findings timely and accurately to branch leadership throughout the organization Collaborates with multiple departments within the organization to ensure proper authorization for release of records has been obtained. Maintains a clean and orderly work area, ensures that records and files are properly stored before leaving area. Works within scope of position and direction; willingly accepts assignments Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security, and standards of ethics with all information. Performs other duties as assigned. Qualifications Requirements/Qualifications High School Diploma or equivalent Proficient with basic functions in Microsoft Outlook, Word, Adobe, and Excel. Proficient in accurately interpreting, applying, and communicating basic medical terminology in day-to-day tasks Demonstrated working knowledge of HIPAA privacy gained through training and/or experience in healthcare Ability to pass DHS background study Preferred One to two years of experience working with medical records preferred Physical Requirements The physical requirements described are representative of those that must be met to successfully perform the essential responsibilities of this position. Reasonable accommodation may be made. Prolonged periods sitting at a desk and working on a computer. Pushing/Pulling and Lifting/carrying up to 10 pounds. The hourly base range for this role is $24-28 annual base salary. An employee's actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.

Created: 2026-03-04