Crosby Bar Floor Supervisor at Crosby Street Hotel

Food & Beverage Supervisor (Exempt) Location: Crosby Street Hotel - New York, NY Department: Food & Beverage Reports to: Food & Beverage Manager About Crosby Street Hotel Crosby Street Hotel is an award-winning, 86-room luxury hotel in the heart of SoHo, part of the internationally acclaimed Firmdale Hotels. Renowned for its bold design by Kit Kemp and exceptional personalized service, the hotel features a vibrant restaurant and bar, private event spaces, and a state-of-the-art screening room. At Firmdale Hotels, we are committed to creating unique guest experiences while fostering a culture where our team members feel valued, supported, and inspired to grow. Position Summary Reporting to the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing the daily operation and service standards across all Food & Beverage outlets, including the restaurant, bar, in-room dining, and hotel amenity spaces. This role plays a key leadership function in delivering exceptional guest experiences, supporting banquet and special event operations, and driving operational and financial performance. The ideal candidate is a hands-on leader who thrives in a luxury environment, demonstrates strong operational expertise, and inspires excellence within their team. Schedules may vary based on business needs and include evenings, weekends, holidays, and special events. Key ResponsibilitiesGuest Experience & Operations Lead daily service operations, ensuring the highest luxury hospitality standards Maintain a strong presence on the floor, supporting team members and engaging with guests Anticipate guest needs and deliver personalized, intuitive service Handle guest concerns professionally, ensuring prompt resolution and follow-up Ensure team awareness of VIP guests and special requests Continuously evaluate and enhance service standards and operational efficiency Banquet & Special Event Leadership Support the planning and execution of private events, banquets, and special functions Oversee event setup, service flow, staffing, and breakdown Collaborate with culinary, events sales, and hotel leadership to ensure seamless execution Act as floor leader during events to ensure exceptional service and operational excellence Team Leadership & Development Lead, coach, and motivate service team members to achieve excellence Conduct daily briefings, training, and performance coaching Assist with recruitment, onboarding, and retention of high-performing team members Ensure proper staffing levels and adherence to service standards Foster a positive, professional, and collaborative work environment Financial & Administrative Oversight Support labor management, scheduling, and payroll review Assist with inventory management and cost control initiatives Ensure accurate reporting, cash handling, and operational documentation Support departmental revenue goals while maintaining luxury service standards Ensure compliance with all company policies and NYC health and safety regulations Qualifications Minimum 2 years of Food & Beverage leadership experience in a luxury hotel or fine dining restaurant Banquet and private event experience strongly preferred Strong leadership, communication, and organizational skills Experience with POS systems (Micros, Aloha, or similar) Proficiency in Microsoft Office NYC Food Handler's Certificate required (or ability to obtain) TIPS certification preferred Passion for hospitality and commitment to excellence What We Offer Comprehensive medical, dental, and vision insurance Paid time off, including vacation, personal days, and holidays Transit benefit program Staff Meals on shift Career development and growth opportunities within Firmdale Hotels, including annual education reimbursement In house uniform cleaning services Staff appreciation events and programs Departmental and company-wide incentive opportunities

Created: 2026-03-04