Storage Support Engineer

Job Title: Storage Support Engineer Location: Columbus, OH - Onsite Duration: 6+ months Things to look for: Prefer local candidates 8-10 years of experience No visa restrictions Role Overview We are looking for a Storage Support Engineer to support enterprise-scale storage environments for a large financial services client. This is a support-focused role involving incident management, customer/vendor interaction, and storage migrations using established runbooks. Key Responsibilities Provide Level 3 storage support (Banking L2 equivalent - external L3 support) Own and resolve incident tickets within defined SLAs Interact directly with customers, internal teams, and vendors for issue resolution Support and facilitate storage migrations (file products) using existing runbooks Perform troubleshooting, analysis, and remediation of block storage issues Ensure operational stability and adherence to support processes Must-Have Skills Strong experience in Block Storage technologies (at least one required): Dell PowerFlex SolidFire VMAX 3PAR SAN & Networking knowledge: Brocade Cisco Experience in: Storage support operations Incident management and ticket closure Customer-facing and vendor coordination roles Nice-to-Have Experience in enterprise or banking environments Exposure to structured migration activities Familiarity with ITIL-based support processes

Created: 2026-03-04