Personal lines Customer Service Representative

Customer Service Representative The Customer Service Representative at Breeden Insurance Services is responsible for assisting customers with questions, claims, and existing policies; works with the Account Managers to handle customer service for new and existing clients. Benefits/Perks Extremely Competitive Pay: Willing to negotiate! Flex schedule Remote work Health Insurance is 100% paid 401K Employee Match options Dental and Vision 9 Paid Holidays PTO starting at 22 days Professional Development Job Stability in a growing industry Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Active NC Property and Casualty Insurance License. Excellent interpersonal and creative problem-solving skills. Demonstrate strong customer focus and an excellent phone manner. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency.

Created: 2026-03-04