CSR

Russell Tobin's client is hiring a Customer Service Representative Employment Type: Contract Location: Remote Schedule: 8-hour shift between 7:45 am and 6:00 pm CST, including a 30-minute lunch and two 15-minute breaks. Pay rate: $22-$24/hr Responsibilities: Handle inbound calls from participants regarding elections and pension-related inquiries. Provide accurate and timely information to callers about upcoming changes and options. Assist participants in making elections and completing required processes. Document call details and participant interactions accurately in the system. Navigate multiple screens and knowledge bases to find relevant information. Follow all scheduled breaks and work hours as assigned. Maintain a professional, quiet, and distraction-free workspace for calls. Requirements: High school diploma or equivalent required. Experience with pensions, office environments, or call centers preferred but not required. Reliable internet speed of at least 50 Mbps. Hardline ethernet connection (Wi-Fi not acceptable). Must have basic computer skills (typing, navigating multiple screens, searching databases, and documenting calls). Must be within 1 hour of the listed office locations for occasional in-office support. Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Created: 2026-03-04