Support Engineer, SAP MM/WM

Support Engineer, Sap Mm/Wm The role of the Support Engineer, SAP MM/WM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties And Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Ability to configure, present and discuss best practices and functionalities of the SAP WM and MM modules; Knowledge of related to Mexican localization tax and regulatory requirements Support client customizations, sharing experience and best practices advice Develop or work with a developer to deliver application break fixes for critical product defects Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. Experience 8+ years relevant SAP experience particularly with MM/WM Modules; 8+ years direct support of application end-users in a Corporate environment; Qualifications And Skills A track record of successful roles in SAP implementations, roll-outs or application support; Relevant working knowledge and understanding of supporting business processes; Analytical, logical problem resolution skills; SAP certification(s) preferred; Knowledge of maintenance/patching mechanics and SAP architecture; Demonstrable history solving complex problems across multiple modules. Superb trouble-shooting skills and tenacity in problem solving Passionate focus on customer support and the ability to build long term, successful working relationships with Clients Strong knowledge of key application functionality, tables and relationships Deep knowledge of SAP customization/extension methodologies Excellent development skills using SAP toolset Excellent interpersonal, presentation and communication skills verbal & written Attention to detail and the ability to learn quickly Extreme focus on Client satisfaction Demonstrated ability to work independently and as part of a team Ability to work calmly and professionally in high pressure situations The ability to work remotely from a home based office in a virtual environment; Preferred Qualifications Knowledge of any Country Specific Solutions would be an advantage. A consulting background, while not mandatory, would be useful. Experience with localizations and global implementations would be an advantage. Education Bachelor's degree in computer science, Information Technology, or a related field Location Malaysia Language Fluency in both English & Mandarin is required Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company Colleagues Clients Community Accelerating Company Growth Nasdaq-listed under ticker symbol since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Created: 2026-03-04