Membership Services Representative

Membership Services Representative The Membership Services Representative serves as the first point of contact for all membership-related questions, requests, and/or concerns. The Membership Services Representative is responsible for answering phone calls, assisting with membership related issues, resolving complaints and processing membership transactions. Qualifications High school diploma/GED required Proven customer service experience required; prior call center or receptionist experience preferred. Must have excellent verbal/written communication and interpersonal skills Strong attention to detail Able to multi-task, prioritize and manage time effectively Proficient with Microsoft products, VOIP phone systems and database programs Ability to work well with others Bilingual preferred, not required Essential Duties And Responsibilities Answer high volume of incoming calls Respond to written email inquiries regarding membership and Life Flight Network Actively listen to members and identify their needs Provide information on membership fees, benefits, and other pertinent information regarding the membership programs Determine membership eligibility based on established criteria Recommend membership products to members and potential members Securely process payments for membership and/or donations Data entry into Membership database and/or internal trackers Investigate and resolve membership and/or payment issues Maintain accurate membership and donation records, including adhering to data privacy requirements Benefits That Go Above And Beyond At Life Flight Network, we believe our team members deserve more than just a job they deserve a rewarding, supported, and balanced life. That's why we offer a thoughtful benefits package that truly sets us apart: Compensation & Retirement Competitive pay 401(k) with a 100% vested employer contribution your future grows from day one Tenure bonuses to reward your loyalty and long-term commitment Health & Wellness Comprehensive Medical, Dental, and Vision coverage Company-paid Life and AD&D Insurance Company-paid Short & Long-Term Disability Insurance for peace of mind Wellness Reimbursement Program to support your health goals Complimentary Life Flight Network Membership for you and your household Family & Lifestyle Paid Parental Leave to support growing families Adoption Assistance for those building families in new ways Bereavement Leave (including for pets) because every family member matters Paid Volunteer Time make a difference in the community, on us Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees Growth & Recognition Tuition and Training Reimbursement to invest in your professional development Employee Recognition Awards celebrating your impact and achievements Multilingual Stipend to honor the value of diverse communication skills Join Life Flight Network and be part of a team that takes care of those who care for others both in and out of the workplace. All candidates are subject to drug screening and background investigation. Life Flight Network is an equal opportunity employer

Created: 2026-03-04