Service Manager

Marine Specialties is the leading full service residential and HOA marine services provider in Georgia and South Carolina. Our team has been delivering honest and trustworthy services to our clients since 1988. Why Work at Marine Specialties? At Marine Specialties, we're more than just a company - we're a community of passionate professionals dedicated to excellence in the marine industry. If this sounds like a place you'd like to work, we encourage you to continue reading as our team is growing. Job Title: Service Manager Location: Gainesville, GA Reports To: Sales Director/General Manager Position Type: Full-Time | Exempt Job Overview: The Service Manager oversees repair services and parts operations. This role supports the sales process while managing day-to-day service activities, including estimating, scheduling, customer follow-up, and coordination of service crews. Working closely with Sales and Field Execution teams, the Service Manager ensures work is completed safely, efficiently, and to company standards while delivering a strong customer experience. Competencies Service-focused, customer-first mindset Leadership and team development skills Clear, professional communication Organization and attention to detail Problem solving and sound judgment Ability to manage multiple priorities Experience with estimating and service systems Key Responsibilities Service Operations Manage daily service schedules, crew assignments, and job oversight. Review project timelines and communicate updates to service teams. Adjust work plans to meet customer and operational needs. Oversee service quality, documentation, and reporting. Sales & Customer Support Assist with estimating, quoting, and customer follow-up. Coordinate with the sales team on expectations and project needs. Team Leadership Lead, coach, and develop service technicians and crews. Set goals and support accountability with Human Resources and leadership. Conduct performance reviews and support employee development. Parts & Materials Manage parts ordering and material coordination. Source, purchase, or deliver materials to job sites as needed. Issue Resolution Address escalated customer or employee concerns. Coordinate complex matters with leadership and HR. Communicate outcomes to appropriate stakeholders. Qualifications High school diploma required. Associate's degree or higher; we will also consider equivalent experience as a service manager or similar role preferred. Experience in one or more of the following: Service or repair industries Fabrication, welding, or technician roles Project management or customer service Transportation or fleet management HVAC or automotive service Valid driver's license with acceptable MVR. Ability to obtain and maintain a DOT physical card. Work Setting Combination of office, field, and waterfront settings. Regular standing, walking, bending, and lifting up to 35 lbs. Work on or near water, including operating a boat if needed. Driving company vehicles and towing trailers. Exposure to outdoor weather, noise, and equipment. Occasional extended hours or Saturday work as needed. Benefits Competitive salary Company paid employee only medical Dental, Vision, and ancillary insurance PTO (7) Paid Holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the day after, and Christmas 401K with a company match How To Apply: Interested candidates should submit their application and resume on our career's website. Marine Specialties is an Equal Opportunity and E-Verify Employer. We are committed to providing a diverse and inclusive work environment where all employees and applicants are treated fairly and with respect. Our hiring practices are based on qualifications, skills, and experience, and we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic.

Created: 2026-03-04