Front Desk Agent (PM SHIFT) | Dublin Springhill Suites

Job Title Front Desk Agent Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Identification: 234711 Location: 4475 Bridge Park Ave, Dublin, OH, 43017, US Brand: Springhill Suites Job Category: Front Desk Employment Type: Full-Time

Created: 2026-03-04