Project Manager - Printing & Signs

Project Manager AlphaGraphics Lehigh Valley, a full service design, printing, signage, direct mail, fulfillment and promotional product company, is seeking a Project Manager who will also be integral in supporting Sales Executives to meet our team goals. We have an incredible client roster we have stuck with them and they have stuck with us and now we're looking to plug in a solid new employee who loves to work, loves to smile, knows how to stay organized and is eager to manage exciting projects from start to finish. Some of the core responsibilities listed below: Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing Maintains a professional appearance Ensure all clients have a positive customer experience Can easily provide customers with the benefits they will experience when using our products and services Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities Captures customer's specifics using "Job Analysis" questions Asks probing questions Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy Routinely resolves customer inquiries and complaints Displays necessary mastery of MIS tools to create and estimate customer projects effectively Maintains current pricing strategies and customer billing procedures An AlphaGraphics Project Manager performs all business development functions related to Inside Sales, including the following: Assists in updating the mailing list database Assists sales rep functions and inside production when requested Follows up and manages Inbound Leads Follows up on targeted direct mail or local Shop mailings Keep customers informed regarding their job's progress through the production process Shows proficiency in regular use of CRM tools Effectively manages all communication methods currently available to them to respond timely to customer inquiries Project Manager Qualifications: Account Management experience is preferred but not required Knowledge of printing and prepress requirements a plus Possesses a solid knowledge of MIS systems and order entry processes Handles all communications with customers in a professional and respectful manner Strong analytical skills (break projects into steps or sets) Excellent writing and verbal skills Professional appearance and decorum Strong organizational and time-management skills Compensation: $21.00 - $24.00 per hour At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We Invite Everyone To Apply!

Created: 2026-03-04